About Us – MicroSec®
Technology is supposed to make life easier.
For many people, it does the opposite.
MicroSec® exists because too many home users, seniors, and small business owners feel confused, rushed, or unsafe when something goes wrong with their computer. We saw that gap and decided to fix it properly.
Our Beginning
MicroSec® was started with a simple observation:
most people don’t need a repair shop; they need someone trustworthy who explains what’s happening and fixes it safely.
The company was built around remote support not as a shortcut, but as a better experience. One where clients can stay at home, watch the work being done, ask questions freely, and never feel locked out of their own device.
From day one, the goal was clear:
Make remote IT support feel human, transparent, and genuinely secure.
What We Stand For
We don’t believe in scare tactics, vague explanations, or unnecessary add-ons.
Every interaction at MicroSec® follows three core principles:
Clarity
We explain issues in plain language. No jargon. No pressure.
If you understand what’s happening, you’re in control.
Permission
Nothing happens on your computer without your approval.
You can see the screen, stop the session, or ask questions at any time.
Responsibility
We treat every device as if it belongs to a family member.
That means careful handling, privacy respect, and honest recommendations.
Who We Help
MicroSec® is designed specifically for people who want reliable help without confusion:
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Home users who just want their computer to work properly.
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Seniors who value patience and clear explanations.
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Small and micro businesses that need dependable IT support without complex contracts.
Our clients often come to us after bad experiences elsewhere. Many stays with us long-term because they finally feel comfortable and understood.
How Our Remote Support Works
All MicroSec® services are delivered 100% remotely, using secure, encrypted tools.
This approach allows us to:
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Resolve issues faster.
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Avoid unnecessary device drop-offs.
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Reduce downtime.
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Provide real-time visibility into what’s being done.
Remote does not mean distant.
It means efficient, safe, and fully supervised.
Beyond Fixes: A Security-First Mindset
We don’t just “repair” problems, we help prevent the next one.
That includes: delivered 100% remotely, using secure, encrypted tools.
This approach allows us to:
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Identifying security gaps.
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Removing hidden threats.
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Strengthening devices against future attacks.
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Educating clients on safer digital habits.
Cybersecurity isn’t only for big companies.
It’s for anyone who uses email, shops online, or stores personal information on a device, which is everyone.
Trust Is Earned, Not Claimed
MicroSec® has grown through word of mouth, reviews, and repeat clients, not aggressive marketing.
People trust us because:
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We explain before acting.
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We recommend only what’s necessary.
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We respect privacy and data ownership.
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We stay accountable after the session ends.
That trust is something we protect fiercely.
Where We’re Based, How We Serve
MicroSec® is headquartered in Waterford, New York, and serves clients across the United States.
Location doesn’t limit support when the process is secure and the people behind it are accountable.
Our Ongoing Mission
Technology will keep changing.
Our approach will not.
We are committed to:
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Making remote IT support safer.
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Raising standards in cybersecurity assistance.
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Treating every client with patience and respect.
If you’ve ever felt unsure about letting someone access your computer, MicroSec® was built for you.
Let’s Make Technology Feel Simple Again
When you work with MicroSec®, you’re not just getting a fix, you’re getting peace of mind.
About the Founder
Jude Sarkar founded MicroSec® after seeing how often people were left feeling overwhelmed or unsure when something went wrong with their computer. Through years of hands-on work dealing with real malware infections, online scams, and system failures, he noticed a pattern: most users didn’t just need a fix, they needed someone who would slow down, explain clearly, and put their safety first.
Jude built MicroSec® around that belief. Instead of rushing through repairs or using fear-based tactics, the focus is on transparency, permission, and education. Every remote session is designed so clients can see what’s happening, understand the solution, and feel confident about their technology again.
Today, Jude continues to lead MicroSec® with a security-first mindset, helping homeowners, seniors, and small business owners protect their devices and digital lives through careful, ethical, and human-centered remote support.