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Frequently Asked Questions (FAQ) - MicroSec Remote IT Support

  • MicroSec specializes in secure and professional remote IT support for individuals and micro businesses. Our services include:
    Routine computer check-ups and maintenance
    Troubleshooting and resolving software issues
    Malware, virus, and ransomware protection
    Cybersecurity enhancements and guidance
    Email security setup
    Remote tech assistance for day-to-day issues

    We do not offer physical hardware repairs, but we can provide guidance on the best solutions if you need hardware replacement.

  • Our standard rate for remote computer support and cybersecurity services ranges from $88 to $110 per hour (USD). The exact rate depends on the type and complexity of the issue for example, a quick computer tune-up vs. advanced cybersecurity or small business network support.

     

    Why our pricing is competitive and high-quality:

    • Transparent pricing – You’ll always know the hourly rate for your case before we start any remote session.

    • No hidden fees – You only pay for approved remote IT support time. No surprise add-ons.

    • Specialized technicians – Your computer is handled by experienced remote support specialists who work every day with home users, seniors, and micro businesses.

    • Trusted, registered trademark brand – MicroSec is a registered trademark company, reflecting the level of trust, reliability, and consistency behind our services.

    • Great value for remote service – Because we work 100% remotely, you don’t pay for travel time or on-site overhead, making our online computer repair highly cost-effective. Many issues are resolved in well under an hour.

     

    If you tell us briefly what’s going wrong with your computer, we’ll give you a clear expectation of time and cost before you book a session.

  • We connect to your computer using a secure and encrypted remote access tool (TeamViewer). Here’s how it works


    You request a session and receive a secure access link.
    You grant temporary access to our technician.
    We diagnose and fix your issue while you watch.
    Once resolved, the session ends, and access is entirely revoked.

    Your security is our priority—you always have control and can disconnect anytime.

  • Absolutely. Security is built into everything we do:
    End-to-end encryption protects your connection.
    You remain in complete control—we access only what’s needed.
    No data is stored or accessed without permission.
    You can monitor every action in real time.

    Our expert team follows strict cybersecurity best practices to ensure a safe and trustworthy experience.

  • Your satisfaction is our guarantee. If we cannot resolve your issue, you don’t pay. It's as simple as that.

    We believe in results, not empty promises. Our technicians will exhaust every possible solution before concluding a case.

  • Not at all! Our services are designed for everyone, including seniors and those who are not tech-savvy.

    We will guide you step by step in initiating the remote session.
    You can sit back while we take care of the problem.
    We explain everything in plain, simple language—no tech jargon.

    Whether you're comfortable with technology, we make IT support easy and stress-free.

  • Yes! Cybersecurity is a core part of our services. We provide:
    Advanced malware and virus protection
    Ransomware prevention solutions
    System security audits and enhancements
    Safe browsing and phishing protection

  • Yes! At MicroSec, we offer short-term fixes for immediate IT issues and ongoing maintenance plans for long-term system health and cybersecurity.
     

    One-Time Fix: If you have a specific issue, our expert technicians will diagnose and resolve it remotely, using a secure and efficient approach.

    Ongoing Maintenance – For clients seeking continuous protection and optimal performance, we provide our Yearly IT Support Plan, which includes: 

    ✔ Monthly computer check-ups to prevent issues before they arise 
    ✔ Unlimited assistance calls for troubleshooting and tech support 
    ✔ Cybersecurity monitoring and protection to keep your system safe
     

    Our goal is to ensure your devices' long-term reliability, security, and performance. Whether you need a one-time solution or ongoing support, MicroSec is here to help!

  • We offer priority remote support for urgent issues. If your computer is malfunctioning, hacked, or facing security risks, we resolve the problem quickly.

    Call us directly for immediate help
    Book a same-day session (subject to availability)
     

    We’re here when you need us the most.

  • Booking a session is easy! You can:
    Call us at 518-818-4262 or 518-808-2700
    Book online via our Contact Us form.
    Please email us at support@microcybersec.com

  • We accept:
    All major credit and debit cards
    PayPal

    We don’t store your payment information.

  • We stand by the quality of our services and offer a 30-day refund policy for our yearly IT support plan.

     If unsatisfied with your yearly plan within the first 30 days, you can request a full refund—no questions asked.
    Refunds for one-time services are provided only if the issue was not resolved after our best efforts.

    We believe in fairness and transparency. If you have concerns, please let us know, and we’ll address them!

  • We are open Monday through Saturday between 7 a.m. and 9 p.m. Eastern Time. However, we don’t take all federal holidays. Please refer to our Google business profile to check if we are open on specific Federal holidays. We aim to update the business profile as much as possible to provide the best customer experience.

  • We charge on an hourly basis rather than a flat fee.

  • Yes. MicroSec® Consultants LLC is a fully insured remote IT support and cybersecurity company.

    ​

    In practical terms, that means every service we provide is backed by proper business insurance. Your computers, networks, and data are handled with care under clear professional standards, so you’re not just getting “someone on the internet”; you’re working with a legitimate, insured business that takes responsibility seriously.

  • Yes. MicroSec® serves customers nationwide with secure, encrypted remote IT support.

    ​

    We already help clients in Florida, Nebraska, Iowa, Mississippi, Alaska, Montana, Rhode Island, and many other states. If you’re in the U.S. and have an internet connection, we can connect remotely to your device and give you the same level of service you’d get in person.

  • We treat your privacy and security as a top priority. All remote sessions run over encrypted connections, and we only access your device after you grant permission.

    ​

    We don’t store your files, passwords, or personal data after the session is over. MicroSec® follows strict security protocols so your information stays private, your accounts stay secure, and your devices are handled as if they were our own.

  • A few key things set MicroSec® apart from typical remote tech support:

    ​

    • We’re fully insured, BBB Accredited, and MicroSec® is a registered trademark.

    • We’re backed by over 2,900 verified 5‑star reviews across Google, Facebook, and Thumbtack.

    • You get real, patient humans, no automated phone trees, no outsourcing, and no surprise fees.

    In short, we combine professional cybersecurity and IT expertise with friendly, one‑on‑one support, so you feel taken care of, not rushed or shuffled around.

  • Yes. We provide full remote support for both Windows and macOS computers.

    Typical things we help with include:

    • Slow computer tune‑ups

    • Virus and malware removal

    • Software installation and setup

    • Email issues and account problems

    • Printer and Wi‑Fi troubleshooting

    • Backups and data protection

    • General cybersecurity hardening

    If you’re on a PC or a Mac, we can log in remotely and help you get things running smoothly again.

  • Yes. MicroSec® can both recommend and set up antivirus protection for you.

    ​

    We recommend Bitdefender Total Security and can handle the whole process, from installation and configuration to ongoing protection, updates, and system health checks. That way, you know your devices are guarded against viruses, malware, and online threats without you needing to worry about the technical side.

  • Yes. MicroSec® offers patient, step‑by‑step tech support specifically tailored for seniors.

    We can help with:

    ​

    • New computers, tablets, and smartphones

    • Forgotten passwords and account recovery

    • Email setup and basic training

    • Safe browsing and scam awareness

    • Everyday tech questions, big or small

    We take our time, avoid jargon, and explain things in plain language so seniors feel more comfortable and confident using their devices.

  • Yes. We handle a wide range of printer and Wi‑Fi issues remotely.

    That includes:

    • New printer installation and setup

    • Printers not printing, going offline, or showing errors

    • Wi‑Fi connection drops and weak signals

    • Router misconfigurations and basic optimization

    • General home or small office connectivity issues

    Most of these problems can be fixed without anyone coming to your home, we just connect remotely and walk you through anything we need you to do on your end.

  • Yes. For the vast majority of problems, remote IT support is just as effective as in‑person service and usually more convenient.

    ​

    Over 98% of issues can be resolved remotely, without you having to unplug anything or drive to a shop. We can securely connect to your computer, diagnose the issue in real time, and fix it while you watch (or grab a coffee).

  • Yes. We offer ongoing maintenance plans for regular computer checkups.

    These can include:

    ​

    • Monthly or quarterly tune‑ups

    • Operating system and software updates

    • Antivirus monitoring and checks

    • Full system health reviews

    Routine maintenance helps keep your computer fast, reduces crashes, and strengthens your overall security, so small issues don’t turn into big headaches.

  • We support a wide range of everyday devices and software.

    MicroSec® can help with:

    ​

    • Laptops and desktop computers

    • Printers and Wi‑Fi routers

    • Microsoft Office

    • Google Workspace

    • QuickBooks

    • Popular web browsers (Chrome, Edge, Firefox, Safari, etc.)

    • Email programs and services

    If it’s part of your normal home or small‑business tech setup, chances are good we can support it remotely

  • Most remote support sessions last around 30–60 minutes, depending on the issue.

    More involved jobs such as full tune‑ups, deep malware cleanup, or complex troubleshooting, can take 1–2 hours. We’ll always let you know what to expect, and we aim to balance speed with thorough, careful work.

  • Most remote support sessions last around 30–60 minutes, depending on the issue.

    More involved jobs such as full tune‑ups, deep malware cleanup, or complex troubleshooting, can take 1–2 hours. We’ll always let you know what to expect, and we aim to balance speed with thorough, careful work.

  • Yes. MicroSec® can help you set up safer online experiences for your children.

    We assist with:

    • Parental controls on devices and apps

    • Content filters and age‑appropriate restrictions

    • Secure browser settings and safer search

    • Basic online safety education for parents and kids

    Together, we can put practical protections in place while still allowing your kids to learn, play, and explore online responsibly.

  • Most support requests are handled the same day, and often within minutes, depending on availability.

    Because we specialize in remote support, we can usually connect to your device soon after you contact us and start working on the issue right away. No waiting for a technician to drive over, just fast, secure, nationwide help when you need it.

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